FAQs

Company

Herbamate products, including apparel, aromatherapy devices, news, and education. Our collections are specially curated.

We are located in Melbourne. We also support and service pharmacies, and dispensaries Australia-wide.

Ordering and Payment

You can place an order through our website by adding items to your cart and proceeding to checkout. Alternatively, you can contact our sales team at

or [email address] for assistance with bulk orders or special requests.

We accept a variety of payment methods including credit/debit cards, PayPal, bank transfers, and for wholesale orders, we also offer net 30 payment terms upon approval.

Yes, you can change or cancel your order within [time frame] of placing it by contacting our customer service team at [contact information]. Please have your order number ready.

Shipping and Delivery

We offer several shipping options including standard, expedited, and overnight shipping. Shipping costs and delivery times vary based on your location and the selected shipping method.

Yes, we ship to many countries worldwide. International shipping rates and delivery times will apply. Please check our shipping policy for more details or contact us for specific inquiries.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website.

Wholesale

Yes, we offer competitive wholesale pricing for bulk orders. Please contact our wholesale team at [contact information] to discuss your needs and receive a customized quote.

Our minimum order quantity for wholesale varies by product. Please contact our wholesale team for specific details.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website.

Returns

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General Vape Information

A dry herb vaporizer is a device used to heat cannabis (or other herbs) to a temperature that releases its active compounds in the form of vapor without burning the plant material. This process allows users to inhale the vapor, which can deliver the desired effects of the herb in a cleaner and potentially healthier manner compared to smoking.

Dry herb vaporizers work by heating the cannabis to a specific temperature where the active compounds (like THC and CBD) vaporize, but below the point of combustion. This can be achieved through conduction (direct contact with a heated surface) or convection (hot air passing through the herb). The resulting vapor is then inhaled through a mouthpiece.

To use a dry herb vaporizer, grind your herb to a medium consistency and load it into the vaporizer’s chamber. Turn on the device and set it to the desired temperature. Once heated, inhale the vapor through the mouthpiece. Adjust the temperature as needed to find the best balance between flavor and vapor production.

Disassemble the vaporizer according to the manufacturer’s instructions. Use a brush to remove any loose herb particles. Soak the mouthpiece and other removable parts in isopropyl alcohol for about 30 minutes, then rinse thoroughly with water and let dry. Use a cotton swab dipped in isopropyl alcohol to clean the chamber and other non-removable parts.

It’s recommended to clean the vaporizer after every few uses to maintain optimal performance and flavor. A deep clean, including soaking parts in alcohol, should be done every 1-2 weeks, depending on usage frequency.

Benefits include reduced exposure to harmful toxins and carcinogens compared to smoking, better flavor retention, more efficient use of cannabis, and potentially fewer respiratory issues.

There are portable vaporizers, which are small and battery-operated for on-the-go use, and desktop vaporizers, which are larger, plug-in units designed for home use. Vaporizers can also use conduction (heating the herb directly) or convection (heating the air around the herb) methods.